PodTrapper Common Issues
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(Created page with '== No downloads are happening == There are a couple of things you can check first. View the Download Screen via the menu item or pressing D and l...')
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Revision as of 20:20, 7 April 2009
No downloads are happening
There are a couple of things you can check first.
View the Download Screen via the menu item or pressing D and look at the top lines. Does it say why it's paused?
If it says something like "No Coverage Available", check to make sure your Download Settings are set up to allow downloading from where you are. Same thing applies for "Not charging".
If you're daring, you can go to the download screen, hit the menu and choose 'view failed' and click an item in that list. It will show you the download log for that download that may give hints.
Of course, you can always send your logs to me via the 'Email developer' menu item and I can take a look.
Error 6 when trying to play an episode
Usually this is the result of a corrupted download and redownloading it could help.
Does it do the same thing if you choose 'Play in BBMP' (Play in the BlackBerry Media Player) from that items detail screen? If so, that's a good sign it's a corrupt file, or one that your BB doesn't support (not all BBs are created equal).
I can look at the logs and tell for sure if redownloading doesn't help.
Blank screen when playing a video podcast
Out of sync video and audio
These two issues generally mean either your BB doesn't support the video encoding used by a file or podcast, or it's not powerful enough to keep up with the decoding (and the video then falls behind the audio).
Unfortunately there's no solution to this one. :(
I can't listen to PodTrapper when connected to my computer
Downloads fail when connected to my computer
XXXXX when connected to my computer
These generally mean that Mass Storage mode is enabled on your device. The trouble is only one thing can see your media card, either your computer or your berry, they can't both see it at the same time. So that means whenever mass storage mode is on, PodTrapper can no longer see its storage folder, which means it can't download, play files, delete files, or otherwise interact with your media. Settings this to 'prompt' in your 'Media Card' settings in the main blackberry settings should let you have the best of both worlds.
I didn't get my PIN after registering
I've tried and tried tracking down why Paypal doesn't always inform me when I've received a payment. If you didn't get one and you ordered through versatilemonkey.com, visit the lookup page to look it up based on your paypal receipt.
Why are there two icons for PodTrapper?
See the Play/Pause section of general settings: PodTrapper_General_Settings#Play.2FPause_Icon_Switches_to_PT
