I was running 1.0.2 and set up my Canned Responses and AutoReplies and they were working fine. I upgraded to 1.0.5 (which I realize is beta), and it started sending AutoReplies to emails that I had not set up AutoReply's for, although they looked like they should still work. I did see the new field/option for Max Responses that was an added feature but otherwise looked the same. Thinking that there may be structural changes, I deleted all my Auto Replies and rebuilt them -- but it seems to be responding to every email instead of just select ones that I had configured.
It could very well be that I am misunderstanding how to set Autoreplies up. So, let's review my process and see if it is correct and take it from there:
First I deleted all sample canned responses and auto replies. Next I set up a canned response (I won't go into detail here as the canned responses are being called up properly by the auto replies). Then I set up the auto replies as follows:
- assume that I wish to send an auto reply for anyone at @domain.com
1) I click the Add New Auto Reply button.
2) I give it a name, click the Choose button and navigate to my folder and canned reply that I created earlier and choose that canned reply.
3) I set the message type to Email, and leave the Max Responses per 24hr at 1.
4) I set Match Type to Match Any Criteria and Enabled to Yes.
5) Then I Add Criteria. I set Match Field to From Addr, and set Match Type to Contains.
6) I set the text as @domain.com and then Menu, Save.
In 1.0.2, it would send an auto reply to [email protected], [email protected] but not send one to [email protected]. Now if I got email from joe first and then jim later, it would not autoreply to jim but understandably it'd be because of the 24 hour rule. If I got email from bill, it would disregard it because of the domain name.
After upgrading to 1.0.5, it would still reply to joe but also reply to bill; even though bill should not have gotten a reply. Looking back on the last 2 days' emails, it looks to be replying to everything. To complicate it a bit, I actually have two auto replies. I got 2 emails at once from the same address, and it sent auto reply #1 to the first email, and auto reply #2 to the second email although neither email addresses or domains were specified in either auto reply.
First, am I misunderstanding the use in my example? To auto reply to anyone at @domain.com, should I be using Match Any Criteria or Match All Criteria (or does it make a difference in my example?)? Second, should I be using match type Contains, or Ends With?
For specific email addresses PEOPLE with multiple addresses (e.g. [email protected] and [email protected]) to be covered in a single auto reply, do I set it up as: Match any criteria? (I am thinking any instead of all because there are going to be two criteria) and match field FromAddr, Match Criteria Is? (or Contains?) [email protected], save, and Add Criteria, match field FromAddr, Match Criteria Is or Contains [email protected], save. In my mind, this should trigger on emails from [email protected] OR [email protected] and ignore all others. Am I correct or mistaken?
I hope my examples are clear. I know you added top-down logic and eventually, I hope to have auto replies for [email protected] and [email protected] get at one autoreply, and all others @domain.com (other than joe and jim but in the same domain) get a different autoreply, in addition to having a few other addresses get to yet another autoreply.
Thanks!