Hi. I hope your vacation was good and you are only reading this after your return. It is not urgent but it is time-sensitive. I've been reading for days and can not fix my issue.
My BB Tour 9630's trackball died. Verizon mailed me a new one. I switched over from old to new. But VersaTool is not behaving.
My "WebLinks" popup menu transferred fine, with both the default items and the ones I added to it. But my other custom popup menu did not transfer over.
My Home Screen Bookmarks transferred fine.
Only two of my six Really Convenient Keys transferred over.
I still have the old BB but must return it in 7 days to Verizon or face a penalty. I'd like to resolve this before then so I don't have to recreate VT settings.
I don't see on my old BB how to manually backup the settings to the SD card. I do see that the SD card has a folder off the root called VersaTool and has .bak files inside it, so I guess they are autogenerated.
I did use BBDM6 to backup the settings (about six different time) but when I restore the settings using BBDM6, I only get the partial restore results described above.
I saved all the files on my SD card before switching to the new device and do have a bunch of "VersaTool Backup YYYYMMDD.bak" files to choose from. But alas, no luck using the Restore From Backup feature.
Any help?
Thanks!